Improving

I got this question in my Telegram chat. I know this person who is asking me is not exposed in any way so he is just getting a sense of…

As you’re reading this, it is day 57 or so of the Canada Revenue Agency’s “100-Day Plan” to try to improve its call centres . The development of a plan…

Startups are well-known for their groundbreaking ideas and disruptive use of technology. Yet, research reveals that one in five startups fail for various reasons, with cash flow issues and poor…