Social Security Praises Its New Chatbot. Ex-Officials Say It Was Tested but Shelved Under Biden.

John McGing couldn’t reach a human. That might be business-as-usual in this economy, but it wasn’t business; he had called the Social Security Administration, where the questions often aren’t generic and the callers tend to be older, disabled, or otherwise vulnerable Americans. McGing, calling on behalf of his son, had an in-the-weeds question: how to prevent overpayments that the federal…